Fees for myPOS account

Opening a myPOS E-money Account is free of charge. There are no monthly or annual service fees, the merchant only pays for the services used. The fees for the myPOS services are displayed in the myPOS account, in the footer of every page.

The myPOS Mastercard Business card is issued free of charge, only operations made with the card are charged. The transactions and withdrawals fees are listed in the myPOS account. It is important to know that the fees for a myPOS Mastercard Business card are determined based on the currency of the card. Therefore, different fees will apply to the different cards linked to the merchant’s account.

The fees for myPOS acquiring services are listed in the myPOS account, in the footer of every page. The fees are split in online acquiring services and POS device acquiring fees.

Account Service Fees:
Merchant account with IBAN	Free of charge
Monthly fee	Free of charge
Annual fee	Free of charge
Funding and Internal transfers:
Incoming and Outgoing Internal transfers	Free of charge
Transfer money between own accounts	Free of charge
Funding via Bank transfer	Free of charge
Outgoing transfers to bank accounts:
SEPA transfer¹	0.80 BGN
Transfer in BGN currency	0.80 BGN
Payments to the budget in BGN currency	0.80 BGN
Transfers in other currencies within EEA, UK and Switzerland²	8.00 BGN
International Transfer in All currencies - SHA	0.250%, Min. 18.00 BGN
International Transfer in All currencies - OUR	1.000%, Min. 29.90 BGN
Transfer related fees:
Request for cancellation / return of a payment - pending transfer³	50.00 BGN
Request for cancellation or return of payment for executed outgoing bank transfer	150.00 BGN + any fees charged by the Correspondent Bank
Transfer to incorrect IBAN and/or BIC code	20.00 BGN
Investigation of payment operation - SEPA	50.00 BGN
Investigation of payment operation⁴	150.00 BGN + any fees charged by the Correspondent Bank
SEPA Direct Debit Processing	1.00 BGN
Refund of SEPA Direct Debit Payment⁵	2.00 BGN
Payment related fees:
Payment via myPOS Online / iDEAL	0.60 BGN
Refund for Online Payment / iDEAL	0.50 BGN
Refund from Account	Free of charge
Request for Cancellation or Return of payment	20.00 BGN
Other fees:
No-cooperation Fee⁶	297.00 BGN
Inactivity Fee⁷	10.00 BGN
No Acquiring Fee⁸	5.00 BGN
Processing of Authority Inquiries⁹	20.00 BGN
E-money redemption upon closing of an account	Free of charge
Notification via text message¹⁰	0.20 BGN
Paper statement or additional information/requests on transactions and balance	10.00 BGN

1. The fee applies for both SEPA Credit transfers and SEPA Instant Credit transfers

2. The fee applies for transfers within EEA, UK and Switzerland in any of the following currencies: CHF, CZK, DKK, GBP, HUF, ISK, NOK, PLN, RON, SEK

3. This fee is also charged when a credit transfer to your account fails due to incorrect payment or beneficiary information. If the transfer amount is less than 25 EUR, we will not attempt to return the funds.

4. For investigations commencing after 3 months of original transaction date, we will communicate the charges after receiving the information from the Correspondent Bank.

5. You can request a refund of a SEPA Direct Debit debited within a period of eight weeks after the execution date and of any unauthorized transaction after eight weeks and up to thirteen months after the payment

6. This is not a standard fee. The fee is charged in the exceptional cases where your account has been blocked because you have not provided us with documents which we are required to have by law within a certain period of time, or because of any breach on your side which was not rectified within a reasonable time frame. In such a case, we will send 2-months’ prior notice before applying the fee.

7. This is not a standard fee. The fee is charged in exceptional cases, in particular, if you have not made any valid transactions for 10 consecutive months. In such a case, we will send 2-months’ prior notice before applying the fee.

8. This is not a standard fee. The fee is charged in exceptional cases, particularly if you have not made any acquiring transactions for 10 consecutive months. In such a case, we will send 2-months’ prior notice before applying the fee.

9. A one-time fee applied for the processing of authority requests, freeze orders and/or distraints

10. Other fees can be imposed by Client Mobile services provider.

Fees for myPOS card

The myPOS Business Card is issued free of charge, only operations made with the card are charged.

Account Service Fees:
Main card issuance	Free of charge
Additional card issuance (after first card)	5.00 BGN
First Card reissuing (expired card)	Free of charge
Additional Card reissuing (expired card)	5.00 BGN
Card reissuing (lost, stolen, damaged card)¹	20.00 BGN
Transaction fees:
ATM Cash withdrawal in BGN	1.00 BGN
ATM Cash withdrawal in EUR	1.00 BGN
ATM cash withdrawal in EU
(Amount of withdrawal in EUR or its exchange value in foreign currency at the date of transaction)
≤ 300.00 EUR	4.00 BGN
> 300.00 EUR	8.00 BGN
ATM Cash withdrawal²	1.000% + 8.00 BGN
POS cash withdrawal in BGN³	1.00 BGN
POS cash withdrawal in EUR³	1.00 BGN
POS cash withdrawal³	1.000% + 6.00 BGN, Min. 10.00 BGN
Payment on POS	Free of charge
Internet payments	Free of charge
Check balance on ATM	1.00 BGN
Declined transaction at ATM	Free of charge
Initiating chargeback procedure fee	30.00 BGN

1. Not applicable in case of replacing defect card/tag for which Issuer is responsible.

2. Amount of withdrawal in EUR or its exchange value in foreign currency at the date of transaction

3. The POS Operator can charge additional fees.

The acquiring services are country and industry specific. Fill in the below request form and myPOS team will send you a tailor-made offer.

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Fees for myPOS account

Fees for myPOS card

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