I want to complain

You can get in touch with us and we will investigate as soon as possible. You can send us your complaint via any of the below channels.

You can get in touch with us and we will investigate as soon as possible.

You can send us your complaint via any of the below channels:

  • Email

    Send an email describing your case to complaints@mypos.com.

  • You can submit the below contact form or by using the contact form on your mobile app.

    You can submit the below contact form or by using the contact form on your mobile app.

  • Using the online chat or the web widget from our website www.mypos.com or the mobile app is also an easy way to send us a message describing your problem.

  • You can contact us directly on the number found on our website at https://www.mypos.com/en-mt/contacts: +353 1 513 7777.

  • You can also use our video identification tool to contact us.

  • If you would prefer, you can also send us a letter to our address at:

    12 St. Stephens Green
    Dublin D02 WK11
    Ireland

  • Should you remain dissatisfied with our response to your complaint, you have the right to refer it for independent review to:
  • Financial Services And Pensions Ombudsman
    Lincoln House
    Lincoln Place
    Dublin 2
    www.fspo.ie
  • For complaints related to card machines or non-financial services:
  • Please check the company's name and address of the myPOS reseller.
  • Please note: This is simply a reseller of POS terminals and not the licensed E-money institution.
  • Once we have received your complaint, it is registered in our Internal System.
  • Depending on the circumstances, there is a different timeframe concerning giving you a final response.
  • We will contact you within 3 (three) working days after the day on which your complaint is received. We aim to resolve payment-related complaints within 15 (fifteen) working days after receipt of your complaint. In exceptional circumstances, final resolution for a payment-related complaint may take up to a maximum of 35 (thirty-five) working days, and for all other complaints the Regulatory requirements require that we resolve the matter within 8 (eight) weeks, or provide a reason for delay in resolution and an expected timeframe. Please be assured that we will endeavour to resolve at the earliest opportunity.
  • However, if you are unhappy with our final response, then you can contact the Financial Services and Pensions Ombudsman (FSpO), who offers an independent review service. You can contact them at the contact details noted on this page for this purpose within 6 (six) months from the date the final response was issued by us, and they will review your case.

    • You can send us your complaint via any of the below channels:

    • Send an email describing your case to complaints@mypos.com.

    • Using the online chat or the web widget from our website www.mypos.com or the mobile app is also an easy way to send us a message describing your problem.

    • You can contact us directly on the number found on our website at https://www.mypos.com/en-mt/contacts: +353 1 513 7777.

    • You can also use our video identification tool to contact us.

    • If you would prefer, you can also send us a letter to our address at:

      12 St. Stephens Green
      Dublin D02 WK11
      Ireland

    • You can submit the below contact form or by using the contact form on your mobile app.

      You can submit the below contact form or by using the contact form on your mobile app.

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